Reasons to give your movers feedback and how to do it?

How To - February 13, 2021

For anyone who wants to improve, feedback, be it positive or negative, is important. You need to know what you are good at and what you should work on to increase your efficiency. However, it is not easy to be an objective self-critic. After all, we do things the way we do them because we believe it’s the best way, but a bit of outside help can allow us to zero in on areas where we are lacking. It’s the same with moving companies. Your feedback can pinpoint areas where movers may be lacking. For instance, you may have wanted to buy green moving supplies, but none were available. If moving companies aren’t aware of your needs, they can’t fulfill them. Feedback helps movers know what you want and need. Here are some other reasons to give your movers feedback.

It’s easier to find good services

You can find many companies that offer moving services and supplies, and it’s highly unlikely that you have the time to call all of them to gauge how good they are. Large review aggregator sites (Yelp is one example) give overall ratings, so it’s easier to find what you are looking for. However, that’s only possible because someone before you already gave some feedback. You should do the same and help the ratings become more accurate. Finding good services is a collaborative effort, so everyone should pitch in.

A man and a woman typing on a computer.
One of the reasons to give your movers feedback is to help other customers know what services they are getting.

Companies can improve their services

One of the reasons to give your movers feedback is to get better services in the long run. A company may want to improve, but they don’t know how to. By telling them what you were not satisfied with, they can work on being better. For example, let’s say you needed moving bins, but could only find a few sizes. Once you inform them, they can include other sizes in their offers. Once again, it’s a team effort, so even though you may not experience any direct benefits, over time the quality of the services provided will increase, which will end up benefiting you.

Positive feedback is important

One of the reasons to give your movers feedback is that everyone feels good when they do a good job. So, if you were searching for cheap packing supplies and you found a company that sells cheap plastic bins for moving, inform them; they’d appreciate it. Furthermore, by giving positive feedback you can help companies rank better, which will allow them to offer their services to more people. Your reviews will also help other customers know that a moving company does a good job, so they can end their search.

Two women sitting at a table.
Like everyone else, movers like to be appreciated and you help improve their ratings.

How to give your movers feedback

Any professional company appreciates customer feedback – including Capital City Bins. The simplest way is to tell them in person. You could also make a phone call and tell them how you feel. Then, you can send a letter or give a physical piece of paper detailing your experiences. But, probably the most common way is to go to their website and leave a comment there, or go to other review sites and do the same. There are many reasons to give your movers feedback, but it all boils down to this – the overall quality of services improves. So, do your part and tell us what you think. We’d love to hear from you.

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