10 Tips for Finding the Best Cross-Country Moving Company

Relocating across the country is no small task. Whether it’s for work, family, or a fresh start, packing up your life and transporting it thousands of miles takes time and patience. One of the most important decisions you'll make during this process is selecting the right moving company. Here are 10 tips to help you find the best company for your cross-country move.

1. Start Early to Allow for Research and Planning

Give Yourself Time to Research

Start searching for a moving company 2–3 months before your move. This allows for thorough research, obtaining multiple estimates, and avoiding last-minute stress.

Avoid Peak Season Rush

Moving companies are often fully booked during peak seasons (e.g., summer, holidays). Starting early helps you secure the best movers and avoid limited options or higher rates.

Plan and Organize in Advance

Early planning gives you time to declutter, organize belongings, and gather supplies (boxes, packing materials). The more organized you are, the smoother the process will be, and you’ll have better control over your budget and timeline.

2. Look for a Licensed Company

Long-distance moving companies must be registered with the Federal Motor Carrier Safety Administration (FMCSA). This agency ensures trucking companies comply with consumer protection regulations, including proper truck maintenance and safety protocols.

Check the company’s Department of Transportation (DOT) number, often listed on their website, and verify it on the FMCSA website.

3. Check Online Reviews and Reputation

Search platforms like Google, Yelp, and the Better Business Bureau (BBB) for insights into a company’s performance.

• Look for positive reviews and recurring themes.
• Consistent complaints about delays, hidden fees, or damaged items should raise concerns.

BBB accreditation adds extra reassurance that the company operates ethically and resolves customer complaints effectively. Social media and recommendations from friends or family can also be helpful.

4. Get Multiple Quotes for a Range of Services

Compare Costs and Services

Request at least three quotes to compare prices and services. Moving costs vary based on distance, load size, and additional services.

Review Detailed Breakdowns

Ensure quotes include specifics like fuel, mileage, packing materials, labor, and any additional fees (e.g., long carry, stairs, or storage).

• Binding Estimate: Final price won’t change.
• Non-Binding Estimate: Price may vary based on weight or time.

5. Ask About Moving Insurance and Protection Options

Types of Insurance Coverage

• Released Value Protection: Basic coverage based on weight, often insufficient for high-value items.
• Full-Value Protection: Comprehensive coverage for repair, replacement, or cash settlement. Available for an additional fee.

Clarify What’s Covered

• Check exclusions (e.g., high-value items like jewelry or goods packed by you).
• Consider purchasing additional insurance for excluded items.

Document Your Items

Take photos and create a detailed list of your valuables before the move to streamline claims in case of damage or loss.

6. Ask About Their Experience with Cross-Country Moves

Long-distance moves require careful coordination, including route planning, managing schedules, and navigating state regulations.

• Ask if the company has experience with multi-state moves.
• Check if they have a network of reliable partners and affiliates for cross-country coordination.

7. Inquire About Services Beyond Basic Moving

Additional Services to Save Time and Stress

• Packing and Unpacking: Protects fragile items and saves time.
• Temporary Storage: Useful if move-out and move-in dates don’t align.

Specialized Services for Fragile or Valuable Items

• Custom crating or extra protection for antiques and fine art ensures safe transport.

Bundle options like packing, unpacking, and storage for potential savings.

8. Evaluate the Company’s Communication and Customer Service

Pay attention to how quickly the company responds to inquiries and whether they provide clear, detailed answers.

• Ensure they have a dedicated point of contact for consistent communication.
• Reputable companies should be prompt, transparent, and proactive about updates or changes.

9. Consider the Moving Company’s Track Record for Timeliness

Reliable companies prioritize meeting deadlines and delivering your belongings as promised.

• Ask about their delivery windows and processes for handling delays.
• Check if they offer real-time tracking or proactive communication to keep you updated.

10. Trust Your Instincts and Avoid Red Flags

Warning Signs to Watch Out For

• Unusually Low Estimates: Could indicate hidden fees or poor service.
• Lack of Proper Documentation: Refusal to provide license numbers or insurance details is a red flag.
• High-Pressure Tactics: Legitimate companies won’t demand large upfront deposits or rush you into a decision.
• Vague or Incomplete Contracts: Ensure the terms include all details, such as costs and timelines.

Review Online Feedback

Pay attention to recurring complaints, especially about hidden fees, late deliveries, or damaged goods. Be cautious of overly positive or inconsistent reviews.

Final Thoughts

Choosing the right moving company for your cross-country move is crucial for a smooth relocation. By starting early, comparing quotes, and evaluating each company’s experience, reputation, and services, you’ll be in a strong position to make an informed decision.

While no move is without its challenges, a reliable, trustworthy mover will minimize stress and help ensure your belongings arrive safely and on time. Trust your instincts, and remember that the best moving companies treat your belongings with care and attention.